Your Guide to Common Queries
We are dedicated to providing injured individuals access to a network of quality, experienced doctors who can treat any muscle, bone, and joint ailments resulting from an accident. Whether you’re a new patient or have benefited from our service in the past, we understand that you may have questions about our services, physicians, locations, and more. This section is designed to address the most common inquiries we receive, helping you find the information you need quickly and easily. If you have further questions or need additional assistance, please do not hesitate to contact us directly.
- What is Musculoskeletal Resources (MSR)?
- Musculoskeletal Resources (MSR) is your one-stop solution for finding top pain and injury doctors in the tri-state area. Our comprehensive network connects injured patients with the best medical specialists dedicated to treating injuries from car accidents and work incidents. With over 50 convenient locations across New York, New Jersey, and Connecticut, we offer access to a wide range of services, including diagnostics, physical therapy, pain management, and surgical treatments.
- Our centralized patient care center is designed to help you find immediate, quality injury care close to home. We are well-versed in managing accident injury claims and fluent in multiple languages, ensuring that we can support our diverse patient population effectively. At MSR, we are committed to guiding you through every step of your healing journey, making sure you receive the best possible treatment and support from our network of experienced, board-certified physicians and healthcare professionals.
- How do I schedule an appointment?
- You can schedule an appointment by calling our office, using our online requesting appointment system, or visiting one of our locations.
- Where are your locations?
- We have over 50 locations across various states. Please visit our “Locations” page on the website for detailed addresses and contact information.
- How can I find the nearest location?
- Use the “Find a Location” tool on our website to search by zip code or city to find the nearest specialist to you.
- What are your office hours?
- Office hours vary by location. Please check the specific location’s page for their hours of operation.
- Do you offer pediatric-friendly facilities?
- Yes, we have pediatric-friendly facilities designed to make our youngest patients feel comfortable and at ease during their visits.
- Do I need a referral to see a physician?
- If you’ve recently been in an auto or work-related accident and need urgent care for your injuries, we offer prompt assistance through our network of multispecialty physicians. No referral is needed, ensuring quick access to the care you need.
- Do you accept my insurance?
- We are in-network with various insurance providers, including New York No-Fault, New York Workers’ Compensation, New Jersey Personal Injury Protection (PIP), New Jersey Workers’ Compensation, and personal insurance. Just give our offices a call to verify your insurance benefits.
- What services do you offer?
- We offer a broad range of musculoskeletal services including: diagnostic services, physical therapy, pain management, surgical treatments, and rehabilitation for a variety of musculoskeletal conditions. Visit our “Injury Specialties & Services” and “Injuries We Treat” pages to learn more.
- What should I bring to my first appointment?
- Please bring your ID, legal insurance information regarding car accidents or work-related accidents, a list of current medications, and any relevant medical records or imaging studies.
- Will I need to fill out paperwork for my initial appointment?
- Once you have been in touch with our team members, they will help you prepare for your visit. Since every practice and provider group is independent, the onboarding process varies across specialties. Our team will inform you of the next steps that will follow after you schedule your appointment and help you prepare for a seamless first visit.
- What can I expect during my first visit?
- During your first visit, you will undergo a thorough evaluation which may include a physical examination, a review of your medical history, and possibly diagnostic tests. Your doctor will discuss your symptoms, answer any questions, and develop a personalized treatment plan.
- What languages do your staff speak?
- Our staff speaks multiple languages to better serve our diverse patient population but it varies by location. Some languages included in our network are: English, Spanish, Creole, Russian, Filipino and beyond. If you need language assistance, please let us know when scheduling your appointment, in some cases we are able to offer third-party translation services.
- How long does physical therapy usually last?
- The duration of physical therapy depends on your condition and progress. It can range from a few weeks to several months. Your therapist will create a personalized plan based on your needs.
- Who are the doctors in your network?
- Our network consists of board-certified and fellowship trained doctors across various musculoskeletal specialties, including: orthopedic surgeons, physiatrists, physical therapists, pain management specialists, podiatrist and other musculoskeletal experts. Our network includes industry thought-leaders, globally sought-after professors, and innovators in the musculoskeletal field.
- How can I find information about a specific doctor?
- You can find information about our doctors, including their specialties, credentials, and patient reviews, on our website’s “Our Providers” section.
- How do I know which specialist I need to see?
- Once you are connected with a team member from our call center, we will guide you based on your condition and symptoms and find a provider conveniently located near you.
- What should I do in case of an emergency?
- If you have a medical emergency, please call 911 or go to the nearest emergency room. For urgent issues related to your treatment, contact our office directly.
- How can I get a copy of my medical records?
- You can request a copy of your medical records by contacting our locations’ medical records department.
- How do you protect my personal and medical information?
- We take patient privacy seriously and comply with all HIPAA regulations to protect your personal and medical information. Our systems are secure, and access to your information is restricted to authorized personnel only.
- What safety measures are in place at your facilities?
- We follow strict safety protocols, including regular sanitization and the use of personal protective equipment (PPE) to ensure the health and safety of our patients and staff.
- Do you offer patient education resources?
- Yes, we provide a variety of educational materials, including brochures, videos, and blog posts to help you understand your condition and treatment options.
- Can I provide feedback about my experience?
Absolutely. We value your feedback and encourage you to stay in touch with us.
Please email us at contact@painandinjury.com